General Terms & Conditions

Prices: All prices shown are in pounds sterling (£).

NHS Supplies Contract Terms: Prices charged will be those in force on the date of receiving your order, plus VAT where applicable.

Non-Contract Terms: Prices charged will be those in force on the date of receiving your order, plus VAT where applicable. Whilst every effort will be made to maintain these prices, we reserve the right to adjust them without prior notification.

Damages / Shortages / Non-Delivery: It is the customers responsibility whenever possible to inspect items upon delivery. In the event of items being received in a damaged condition or short delivered, claims must be made in writing within 3 days of receiving the goods. Claims for non-delivery must be made in writing within 7 days of the invoice date.

Ordering: Orders must be received in writing by post, fax or email. G&M cannot be held responsible for orders lost in the post or faxed orders that are subject to transmission errors. Telephone orders can only be accepted if an Official Order Number is quoted at the time of ordering, and written confirmation is received within 3 days clearly marked “Confirmation Order”. Orders must be legible and clearly identify the items required by reference to the product code, size and specification also stating the invoice address if this is different to the delivery address.

Returns:

1.             Incorrectly Supplied Items:

                G&M will accept items back for credit which have been incorrectly supplied, provided that:

                                a.  We are notified in writing or by telephone within 3 days of delivery.

                                b.  Goods are unmarked or unaltered in any way.

                                c.  The delivery note and/or invoice number and official order numbers are quoted.

2.             Faulty Items: 

Faulty items must be returned immediately for credit or exchange, quoting delivery and / or invoice number and official order number, accompanied by a written explanation as to the fault.

3.             Correctly Supplied Items:

Stock items returned for credit or exchange, which are neither faulty nor have been incorrectly supplied will be credited or exchanged subject to the following:

                                a.  Items are returned in their original packaging

                                b.  Items are in a clean and re-saleable condition

                                c.  Items are current models.

G&M cannot however accept made-to-measure items for credit or exchange which have been correctly supplied.

G&M?reserve the right to make a handling charge where appropriate. 

Credit Account Payment Terms: 30 Days from invoice date - Unless otherwise agreed in writing, all sums are due and payable no later than 30 days from the invoice date. G&M reserve the right to suspend supplies immediately and without notification should amounts become overdue for whatever reason.

Piedro Footwear - Split Size Pairs: - Split size orders are returnable strictly within 21 days of invoice. A 60% Surcharge applies on all split size pairs. Sandals cannot be ordered in split sizes. VAT is applicable on sizes 39 and over.